The FCC, continuing its Keep Americans Connected Initiative, grants waiver of certain TRS rules to facilitate VRS at-home call handling and provide flexibility to TRS providers to ensure the continued provision of these vital services. All other TRS rules remain in effect at this time. The overwhelming public interest in ensuring the continued availability of TRS services during this national emergency justifies grant of the temporary waivers. The FCC will continue to monitor this emergency situation and will consider and take additional actions as warranted.
General information about TRS is available at https://www.fcc.gov/general/telecommunications-relay-services-trs. For further information, please contact Michael Scott, Disability Rights Office, CGB, at (202) 418-1264 or Michael.Scott@fcc.gov. Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone). TTY users may call the FCC’s TTY number at (888) 835-5322.