On April 13, 2021, the FCC granted conditional certification to ClearCaptions to provide Internet Protocol Captioned Telephone Service (IP CTS) using automatic speech recognition (ASR) in addition to its existing communications assistant-based IP CTS. ClearCaptions will introduce ASR-based IP CTS to reduce wait times for callers when all communications assistants are occupied. The ASR platform supports the display of captions on the ClearCaptions’ display phones and its mobile application.
Conditional Certification Order:
General information about Telecommunications Relay Services is available at www.fcc.gov/trs and about IP CTS at www.fcc.gov/ipcts. For further information, please contact William Wallace, Disability Rights Office, CGB, at (202) 418-2716, or William.Wallace@fcc.gov. Individuals who use videophones and are fluent in American Sign Language may call the FCC’s ASL Consumer Support Line at (202) 432-2275.